Tuesday, February 1, 2011

Dear Mr. Comcast

Some of you may know that yesterday I wrote about wanting a DVR for my Comcast cable and not having any clue about what the hell a DVR is or how it works.  Well, I got a response from the "help desk" at comcast.  Here's what is said: 


Can we help? (Yes, you could help me by actually reading what I wrote, you computer generated asshat!)  If you are having problems with your Comcast Cable/DVR, feel free to send us an email. (Yes, I am having a problem with my comcast cable/DVR... I don't have one and would like one.  Will you send me a DVR for free so I can test it out and possibly tell the world how great they are?  I'm sure it's in your PR budget to give away a few things here and there, also it will be a good tax write off of your company.)  Please include your account phone number and a good contact number. We will work to resolve any issue you are having with our service. (Currently the only issue I'm having with your service is, that for the past 3 years I've had comcast and it generally sucks.  The customer "service" is horrible!!  Possibly the worst I've ever had to deal with.  I also like how on your tv commercials your company says it cares, and if your reps are late to an appointment/don't fix the problem the first visit you will credit my bill by $20 dollars ... well, let me tell you, your repair man was late (over an hour) and didn't fix my problem on the first visit (it took 2 visit and about 3 phone calls to get a resolve) and I'm still waiting to see the credit for my inconvenience.  I really don't care to have the credit, it's just that when you advertise something, I think you should follow through with it.  You may be wondering why I still have Comcast.  It's simple.  I have to have your horrible service, if I want to watch television at my apartment because it's already wired for comcast cable (and included in my rent price) and my balcony doesn't face the proper direction to get the Dish.  It's a loose, loose situation for me.  I dislike comcast very much, but not enough to not watch tv.  Also Mr. Comcast can you please help me by not making the channels go black for long periods of time, or freeze or get all weirdly digital on a daily basis?  Lastly Mr. Comcast, I'm really not a bitch, I just expect for your service to work and work property and I really don't think that's too much to ask of you is it?  If you would like to change my mind about your service, please feel free to hook me up with a DVR, a nice customer service rep (preferably one that is in the same country as me) and cable that works properly.  I will be happy to give my honest feed back to you and the blogger world again.   

Best regards, (after you read my response you can change that if you would like)
Mike Padgeon (I'm pretty sure you don't actually exist, and if you do, you had a computer auto generate this response, which is rather annoying in itself but I will give you points for trying.)
National Customer Operations (based out of India)
We_Can_Help@cable.comcast.com (I highly doubt you can, but I'm willing for you to try)  

Well, just incase some of you didn't guess my response to his letter is everything in BLUE.  Do any of you have Comcast and if you do, is it as horrible to you as it is to me?  I could go on and on (which I sorta have, sorry!) about how crappy I think the company is. It all seems to boil down to they have a monopoly on this market and I'm stuck with what I've got and I think they know it, therefore nothing will ever change.   

1 comment:

  1. I LOVE how Comcast trolls blogs to make sure none of us is complaining about them. I complained awhile ago on my blog how when you cancel Comcast you either have to pay them to pick up their equipment or drive to one of their offices to drop the equipment off (and gas is EXPENSIVE). Of course they commented on my blog asking if there was something they could do to help but when it came down to it they did absolutely nothing. Why offer to help when it's bull?